Terms & Conditions

Last updated: 1 July 2025

1. Introduction

Welcome to Kinn Thai Restaurant. These Terms & Conditions ("Terms") govern your use of our website at kinthaiuk.com and the ordering of food and services from Kinn Thai. By accessing our website or placing an order, you agree to be bound by these Terms.

Kinn Thai Restaurant is a registered business operating from 25A Oxford Street, Southampton SO14 3DJ, United Kingdom. For any enquiries, please see the Contact Us section.

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

2. Ordering & Acceptance

Placing an Order

Orders can be placed through our website for delivery or collection. By submitting an order, you confirm that all information provided is accurate and complete. You are responsible for ensuring your contact details and delivery address are correct.

Order Acceptance

When you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order — it confirms that we have received your order and are processing it. We reserve the right to refuse or cancel an order at our discretion, including but not limited to:

• If the items ordered are unavailable or sold out.
• If we suspect fraudulent or unauthorised activity.
• If there are pricing or description errors on the website.
• If the delivery address is outside our delivery area.

If we cancel an order after payment has been processed, we will issue a full refund within 5–7 working days.

Minimum Order

A minimum order value of £15.00 applies to all delivery orders. This minimum may vary for collection orders at our discretion.

3. Pricing & Payment

Prices

All prices listed on our website are in British Pounds Sterling (£) and include VAT at the applicable UK rate where required. Prices are subject to change without notice, but changes will not affect orders already accepted by us.

We make every effort to ensure prices displayed are accurate. If a pricing error is discovered, we will inform you and allow you to reconfirm the order at the correct price or cancel it with a full refund.

Payment Methods

We accept payment via:

• Visa, Mastercard, and American Express credit/debit cards
• Apple Pay, Google Pay
• Other payment methods as displayed at checkout

Payment Processing

All payments are processed securely by Stripe. Your payment card details are encrypted and transmitted directly to Stripe — they are never stored on our servers. By making a payment, you agree to Stripe's terms of service and privacy policy.

Payment is taken at the time your order is placed. We do not accept cash on delivery.

4. Delivery Policy

Delivery Area

We deliver to addresses within the Southampton area, typically within a 3–5 mile radius of our restaurant at 25A Oxford Street, Southampton SO14 3DJ. We reserve the right to determine delivery eligibility based on your postcode.

Delivery Charges

A delivery fee of £2.99 applies to all delivery orders. Orders of £35.00 or more qualify for free delivery.

Delivery Times

Estimated delivery time is 35-50 minutes from order confirmation. Delivery times are estimates and not guaranteed. Factors such as peak hours, traffic, weather, and order volume may affect delivery time. We will do our best to keep you informed of any significant delays.

Delivery to the Door

Our delivery drivers will deliver to the address you provide. If you are not available at the time of delivery, we will attempt to contact you. If we are unable to reach you or deliver after a reasonable attempt, your order may be cancelled, and no refund will be issued.

Please ensure any special delivery instructions (e.g., gate codes, apartment numbers) are included at checkout.

Failed Deliveries

If an incorrect or incomplete address is provided by you, and delivery is not possible, we reserve the right to charge a redelivery fee or cancel the order at our discretion.

5. Collection Policy

If you choose to collect your order, please arrive at our restaurant at 25A Oxford Street, Southampton SO14 3DJ at the specified collection time. We will prepare your order as close to the chosen time as possible. If you are late for collection, the quality of your food may be affected, and Kinn Thai cannot be held responsible.

6. Cancellations & Refunds

Order Cancellation

You may cancel your order before it enters preparation. Once preparation has begun, cancellation may not be possible. To cancel, please call us as soon as possible at +44 7345 010 447.

Refunds

If you are unsatisfied with your order for any reason — including incorrect items, food quality issues, or significant delivery delays — please contact us within 24 hours. We will review your complaint and, where appropriate, offer a refund, replacement, or credit.

Refunds will be processed to the original payment method within 5–7 working days. We reserve the right to refuse refunds where the issue is due to circumstances beyond our reasonable control.

7. Allergen Disclaimer

At Kinn Thai, we take food allergies and intolerances seriously. While we make every effort to identify and communicate the allergens present in our dishes, please be aware of the following:

• Cross-contamination: Our kitchen handles common allergens including peanuts, tree nuts, milk, eggs, gluten (wheat), soya, sesame, fish, shellfish, and mustard. Despite our best efforts, we cannot guarantee that any dish is completely free from allergens due to the risk of cross-contamination in a shared kitchen environment.
• Ingredient changes: Recipes and ingredients may change from time to time. Please check with us at the time of ordering for the most current allergen information.
• Spice levels: Many of our authentic Thai dishes contain chilli and other spices. If you have a sensitivity to spicy food, please let us know when ordering.
• Customer responsibility: It is your responsibility to inform us of any allergies or dietary requirements before placing your order. You can add allergen notes and special instructions at checkout. If you have a severe allergy, we strongly recommend contacting us directly by phone before ordering.

Our staff are trained on allergen awareness and can provide information about the ingredients used in our dishes. Please do not hesitate to ask.

8. Food Quality & Complaints

We strive to provide the highest quality authentic Thai cuisine. If you have any concerns about the quality of your food, please contact us immediately. We will investigate and work to resolve the issue promptly.

Feedback can be submitted via email at kinnthaiuk@gmail.com or by phone at +44 7345 010 447.

9. Website Use

By using our website, you agree to:

• Provide accurate and truthful information during account registration and ordering.
• Not misuse the website by introducing viruses, trojans, worms, or other malicious or harmful material.
• Not attempt to gain unauthorised access to our systems or interfere with the website's operation.
• Not use the website in any way that violates applicable UK laws or regulations.

We reserve the right to suspend or terminate access to our website for users who violate these terms.

10. Intellectual Property

All content on our website — including text, images, logos, menus, graphics, and software — is the property of Kinn Thai Restaurant or its licensors and is protected by UK and international copyright and trademark laws. You may not reproduce, distribute, modify, or republish any content without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by UK law:

• Kinn Thai shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
• Our total liability for any claim arising from an order shall not exceed the total value of that order.
• We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to adverse weather, traffic disruptions, technical failures, or public health restrictions.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by UK law.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Kinn Thai Restaurant
• 25A Oxford Street, Southampton SO14 3DJ
• +44 7345 010 447
• kinnthaiuk@gmail.com

These Terms & Conditions were last reviewed on 1 July 2025.